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<p>After purchasing your subscription you&apos;ll be provided with access to your Customer Account area where you&apos;ll have full control over you subscription. Follow steps here if you need support with creating an account. Just to be safe, we&apos;ll include a link to your account area via email.&#xA0;</p>

After purchasing your subscription you'll be provided with access to your Customer Account area where you'll have full control over you subscription. Follow steps here if you need support with creating an account. Just to be safe, we'll include a lin

How do I change my address?

How do I create an account?

Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How will my box be delivered?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

Box & Delivery Information

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

Christmas Opening Hours

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend

How do I change my address?Updated 8 months ago