Chat with us
👋 Hello! How can we help?

Get in touch & our team will get back to you. **Submitting a cancellation request via this form does not constitute a cancellation as confirmation from our team is required first.

OK! Beauty Box

<p>All of your important information is stored in your Customer Account area whereby you can add/change and update whatever you need to. You&apos;ll need to create an account with us after purchase. Please see the Customer Account section below for details on this.&#xA0;</p>

All of your important information is stored in your Customer Account area whereby you can add/change and update whatever you need to. You'll need to create an account with us after purchase. Please see the Customer Account section below for details o

How do I update my payment method?

How do I create an account?

Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How do I change my address?

How will my box be delivered?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

Box & Delivery Information

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

Christmas Opening Hours

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend

How do I update my payment method?Updated 8 months ago