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OK! Beauty Box

Due to current volumes, your box might be delayed. If you have not received your box and it has been 7 working days since you received your dispatch email then don&apos;t hesitate to contact us and one of our friendly staff will assist you.To make sure the team are armed with everything they need to get your enquiry resolved please make sure you have your order number readily available.&#xA0;Upon delivery, boxes are not required to be signed for and will always be left somewhere safe - when possible - if you are not home at the time.&#xA0;Evri provide you with the option to divert your parcel if you&apos;re not going to be in and also to have a named safe place. Be sure to use this service if you know you&apos;re not going to be in.&#xA0;

Due to current volumes, your box might be delayed. If you have not received your box and it has been 7 working days since you received your dispatch email then don't hesitate to contact us and one of our friendly staff will assist you. To make sure t

My box hasn't arrived yet?

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Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How do I change my address?

How will my box be delivered?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

Box & Delivery Information

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

Christmas Opening Hours

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend

My box hasn't arrived yet?Updated 8 months ago