Payment & Billing

What payments do you accept?

At present we are only able to accept debit and credit cars with the following logos: VISA, American Express, Maestro, Mastercard, Google Pay, Apple Pay & Shop Pay.

Do you accept international payments?

Yes we do accept internationally registered debit or credit cards but please note we are unable to dispatch outside of the UK.

How do I update my payment details once Ihave

All of your important information is stored in your Customer Account area whereby you can add/change and update whatever you need to. You'll need to create an account with us after purchase. Please see the Customer Account section below for details o

When will I be billed?

Your recurring monthly payment will always be on the same date as when you subscribed. So for example if you subscribe on the 28th of the month, your payment will be accepted and your box dispatched for that month. On the 28th of the following month

There was an error with my billing, what should I do?

Please contact us and one of our friendly staff will get back to you ASAP but rest assured we will notify you if there has been an issue with your charge and we will retry this every other day to give you time to get this rectified.

My bank account has been debited but I don't want the box. What should I do?

All subscriptions are recurring and will automatically charge you on the same date every month. This will always be the same as the date when you subscribed. This is the same for our prepaid 3 and 6 month subscriptions that auto-renew on the same dat

How do I cancel my subscription?

You can cancel your subscription at any time via your account area which can be found here >. This also applies if you have a 3 or 6 month subscription. Please note that cancellation requests must be made at least 5 days before your recurring payment

I've cancelled and have still been charged?

The monthly subscription plan is renewed automatically every month until you cancel.You must cancel at least 5 days before your charge date in order to not get charged for the next box.For example you must cancel by the 10th of the month if your char

Do you offer Returns or Refunds?

We don't offer returns or refunds as standard but are able to review this on a case by case basis so please do get in contact if you have any queries. For a refund the box will need to still be sealed to ensure the products have not been used and sti

I want to skip a month but payment has already been taken?

In this instance once the payment has been taken, you won't be able to skip that month. In order to avoid this, you must skip the month at least 5 days before your next payment is due. For example, if your next payment date is the 15th then you must