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OK! Beauty Box

The courier company we use is Evri and is fully tracked.Evri provide an SMS service whereby you will be updated on the delivery status of your box. Please make sure to provide your mobile number when subscribing to take advantage of this free service.Boxes are typically delivered within 3 working days (Mon-Fri) of receipt of the dispatch email.

The courier company we use is Evri and is fully tracked. Evri provide an SMS service whereby you will be updated on the delivery status of your box. Please make sure to provide your mobile number when subscribing to take advantage of this free servic

How will my box be delivered?

Box & Delivery Information

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Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How do I change my address?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

Christmas Opening Hours

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend

How will my box be delivered?Updated 7 months ago