Chat with us
👋 Hello! How can we help?

Get in touch & our team will get back to you. **Submitting a cancellation request via this form does not constitute a cancellation as confirmation from our team is required first.

OK! Beauty Box

Our festive opening hours:&#xA0;24th December (Christmas Eve): 09:00 - 14:0025th December (Christmas Day):CLOSED26th December (Boxing Day): CLOSED27th - 28th December - CLOSED&#xA0;29th December - 30th December: Normal hours resume31st December (New Years Eve): 09:00 - 14:001st January 2025 (New Years Day): CLOSED2nd January 2026 onwards: Normal hours resume Thank you for your patience at this busy time of year. One of our team will be back in contact with you on the next working day.&#xA0; We can&apos;t wait for you to see what we have in store for you all in 2026 and look forward to helping you out in the New Year.

Our festive opening hours:. 24th December (Christmas Eve): 09:00 - 14:00. 25th December (Christmas Day):CLOSED. 26th December (Boxing Day): CLOSED. 27th - 28th December - CLOSED. 29th December - 30th December: Normal hours resume. 31st December (New

Our Christmas Opening Hours

Christmas & Festive Support

Christmas Delivery Information

How do I create an account?

Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How do I change my address?

How will my box be delivered?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

Box & Delivery Information

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend

Our Christmas Opening HoursUpdated 5 hours ago