Our festive opening hours:. 24th December (Christmas Eve): 09:00 - 14:00. 25th December (Christmas Day):CLOSED. 26th December (Boxing Day): CLOSED. 27th - 28th December - CLOSED. 29th December - 30th December: Normal hours resume. 31st December (New

Our festive opening hours:&#xA0;24th December (Christmas Eve): 09:00 - 14:0025th December (Christmas Day):CLOSED26th December (Boxing Day): CLOSED27th - 28th December - CLOSED&#xA0;29th December - 30th December: Normal hours resume31st December (New Years Eve): 09:00 - 14:001st January 2025 (New Years Day): CLOSED2nd January 2026 onwards: Normal hours resume Thank you for your patience at this busy time of year. One of our team will be back in contact with you on the next working day.&#xA0; We can&apos;t wait for you to see what we have in store for you all in 2026 and look forward to helping you out in the New Year.

Our Christmas Opening Hours

Our estimated delivery window during the festive period is 2-3 days. Cut off for Christmas Delivery is 10am on Monday 22nd December 2025.  As of the 15th December 2025 all deliveries (excluding subscriptions) will be upgraded free of charge to our Ex

Our estimated delivery window during the festive period is 2-3 days.&#xA0; Cut off for Christmas Delivery is 10am on Monday 22nd December 2025. &#xA0; As of the 15th December 2025 all deliveries (excluding subscriptions) will be upgraded free of charge to our Express Delivery option.

Christmas Delivery Information

Chat with us
👋 Hello! How can we help?

Get in touch & our team will get back to you. **Submitting a cancellation request via this form does not constitute a cancellation as confirmation from our team is required first.

OK! Beauty Box

Christmas & Festive Support

How do I create an account?

Customer Account

When will my box be delivered?

My box has not arrived, what shall I do?

Where do you deliver?

What areas are not covered by free delivery?

How do I purchase the subscription as a gift?

How do I change my address?

How will my box be delivered?

It's been 5-7 days since I received my dispatch email and still no box! What shall I do?

Can I purchase previous boxes?

Can I pay for Express Delivery?

Box & Delivery Information

What payments do you accept?

Do you accept international payments?

How do I update my payment details once Ihave

When will I be billed?

There was an error with my billing, what should I do?

My bank account has been debited but I don't want the box. What should I do?

How do I cancel my subscription?

I've cancelled and have still been charged?

Do you offer Returns or Refunds?

I want to skip a month but payment has already been taken?

Payment & Billing

How do e-Gift Vouchers work?

How do I redeem an e-Gift Voucher?

What e-Gift vouchers are available?

How long do they last?

Do they auto-renew after they expire?

E-Gift Vouchers

What is our Rewards Club all about?

How do I redeem my points?

Can I get cash back for my points?

What happens to my points if I cancel my monthly subscription?

What is the Refer-a-Friend scheme?

How does the referral process work?

Is there a limit to how many people I can refer?

Can I use multiple referral discount codes at once?

Can I use all my loyalty points all at once?

Loyalty & Refer-a-Friend